Complaints
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The New Zealand Qualifications Authority (NZQA) has a process for complaints about providers. People who have a complaint about a NZQA registered provider are advised in the first instance, to raise the matter with the provider's management. If the matter is not resolved satisfactorily, they may approach the Authority.
Complaints about providers are handled by Quality Assurance Division (QAD). The Complaints Kit for formal complaints about providers can be downloaded below or requested in hard copy from QAD.
The Complaints Kit explains when and how to lodge a formal complaint with QAD. For further information about complaints contact:
The Complaints Officer
Quality Assurance Division
New Zealand Qualifications Authority
PO Box 160
Wellington 6140Alternatively:
- email Provider complaints
- phone 0800 QA HELP (0800 724357)
| Complaints Kit - includes information and formal complaint form (for policy and submission by post) | Word  or PDF  |
Page updated: 07 August 2007